The best way to ship is almost always via the US Postal Service, Priority Mail, using their Flat Rate Boxes. Priority Mail gives fast, inexpensive service with delivery confirmation and insurance. I have been very disappointed with the cost and service of both UPS and FedEx. If you have need of a service other than USPS please contact me so we can discuss your needs.
Easy Returns & Exchanges
Do I offer returns?
Yes, if it is a stock item; No, if it's custom-made for you in my shop.
If the item received is being returned due to an error on my part, there will be no re-stocking charge and we will gladly refund the return shipping and full cost of the item. If the error is yours, there will be a re-stocking charge, and you will be responsible for the return shipping costs.
If the error is yours stock Items may be returned for the cost of the product, less a 20% re-stocking charge, if returned within 30 days. Custom items are non-returnable.
Returned items need to be accompanied by a copy of either the packing list, or the transaction receipt, from the original transaction, and be returned within 30 days, in original, salable condition. Any alterations or damage to the items will disqualify them for refunding. Items returned after 30 days, or without paperwork, will be subject to higher re-stocking fees.
I stand behind all my items 100%. If have any issues with quality etc. please contact me and we can discuss. If a return does need to be made all items need to be returned in the same condition as I sent them. I take a lot of time and care to pack the items to avoid damage and I expect you to do the same.
Please contact us in advance to confirm eligibility of the item(s) you need to return. Items returned without pre-authorization may be subject to higher re-stocking charges, or may be ineligible for refunding.